Senior technical communicator and marketing communications manager with Fortune 100 experience, combined with the agility to excel with smaller, nimble organizations.
TECHNICAL SKILLS Adobe CS3, Flash, FrameMaker, Photoshop, Illustrator, InDesign, Dreamweaver and Acrobat Exchange AP, Chicago, Microsoft, Sun, and AMA Styles ~ HTML ~ Interleaf ~ Linden Scripting Language Microsoft Excel, PowerPoint, Project, SharePoint, Visio, and Word ~ Open Office suite QuarkXPress ~ RoboHELP! ~ WebWorks Publisher ~ Mac, Solaris, Unix and PC OS
2003 – 2008 JCPenney Plano, TX Advertising Copy Chief (freelance from 2003-2005, associate from 2006-2008) Supervised in-house staff and edited marketing and collateral material for print advertising. Directed copy efforts for the company's most successful preprint in history (43A07).
2000 – 2003 Telecom Technologies / Sonus Networks, Inc. Richardson, TX Senior Technical Writer Planned, gathered requirements, researched, interviewed SMEs, and wrote end-user and administrator's guides for telecommunications softswitch, LNP, LSMS, and billing products. Wrote Methods and Procedures and patch release documents for RBOCs to use with Sonus products. Designed all templates used in our division.
1998 – 2000 Contractor
~1999-2000 Trinity Industries, Inc. Y2K assessment, remediation, contingency planning, and communications. Our efforts at over 400 domestic and international plants were completely successful.
~1998 - 1999 IDOC Inc. Project planning, content specification, and document production for the Financial Applications department of Oryx Energy Company.
~1998 COREComm. Project Manager/Editor responsible for scheduling, production, resource allocation, and QC. Clients included Halliburton, Citadel, ARCO and Mobil.
1996 – 1998 Hughes Data Systems Dallas, TX Technical Communications Manager/Project Manager Writer, graphic artist, and project manager for all hardware, software, ISO, QA, and company policy documents. Worked extensively on U.S. military Desktop V contact. After several months as the Company's technical writer, I was given the added responsibility of document control for all HDS facilities nationwide. Our facility passed its first ISO 9001 audit just three months after start-up.
1995 – 1996 American Heart Association Dallas, TX Freelance Proofreader/Editor Proofreading and editing for medical journals including Stroke, Circulation, Arteriosclerosis, Vascular Biology, and Circulation Research.
1995 – 1996 MCBD, Inc. Dallas, TX Director of Creative Services Creative and production supervisor at an advertising and marketing agency. Client roster included wireless communications, software, direct mail, agricultural, and industrial companies. Responsible for client contact, all copy and art production, prepress and press checks. Produced work for print, web, and radio.
1992 – 1995 Wal-Mart Stores, Inc. Bentonville, AR
Marketing Manager, 1994 – 1995 Planned, managed, and analyzed success of seasonal promotions and special events. Worked closely with studios, licensees, and Fortune 500 vendors. Created and led a cross-functional Licensed Merchandise team that included Wal-Mart executives, buyers, and merchandisers plus outside vendors and licensors. By coordinating their efforts and carefully researching and planning events, we were able to grow targeted sales from $700 million in 1993 to over $3 billion in 1994. Promotions included the very successful Lion King and Batman franchise events.
Copy Director, 1993 – 1994 Supervised on-site and freelance copywriters, edited all Wal-Mart print ads and in-store signing, and wrote all editorial copy for the company's circulars. Traveled throughout the U.S. interviewing vendors and customers for human-interest tie-ins published in the monthly circulars. Also edited and wrote for in-store media, the company newsletter, the Employee Handbook, executive speeches, company culture statements, and insurance and benefits packages.
1989 – 1992 Jamesway Corporation Secaucus, NJ Senior Copy Chief Managed in-house and freelance copywriters. Edited copy for weekly circulars, ROP, radio, signing, handouts, and the company newsletter. Developed and implemented the company's first computer-based publishing system, and cut the department's typesetting and paste-up costs 75% by bringing work in-house and replacing vendors.
1988 – 1989 JCPenney New York, NY/Dallas, TX Catalog Copywriter
1986 – 1988 RadioShack Fort Worth, TX Senior Copywriter
University of Wisconsin-Green Bay 1980 - 1982 Communications major Student Senate Student Newspaper Production Assistant, WGBW/CTP
University of Wisconsin-Stevens Point 1977 – 1979 Communications major